Making Lives Better in Mind, Body & Spirit

lourdes emergency center colorThe Ray and Kay Eckstein Hospice Care Center gives families a place of peace at a time of turmoil.

In a day and age when medical professionals routinely perform what were once considered miracles, it is easy to lose sight of death as a natural conclusion of life and not a medical failure.

As a part of its commitment to making lives better in mind, body, and spirit, Lourdes has sought to treat death as a natural conclusion of life by providing hospice services as a part of the hospital’s healing mission. This program allows patients and their families to spend their final moments in a caring, peace-filled setting.

In April of 2015, Lourdes expanded and enhanced hospice services by opening TheRay and Kay Eckstein Hospice Care Center, providing a 10,000 square foot, state-of-the-art facility serving a 16-county area, including 13 western Kentucky counties and three southern Illinois counties.

“The Ray and Kay Eckstein Hospice Care Center is a dream come true that our patients will experience for generations to come,” said Steven Grinnell, Regional CEO & SVP of Mercy Health and President & CEO of Lourdes. “This sacred space offers a better alternative for hospice patients when symptoms or life circumstances necessitate care outside of their home. This was designed by and for patients and families to meet their needs with compassionate care and support during these times.”

“Lourdes is so grateful for the outpouring of support from the community for this project,” Grinnell went on to say. “During the capital campaign, more than 670 individual donors contributed gifts, both large and small. Paducah Bank’s board of directors approved a significant gift of $100,000 toward the project. Support from the bank didn’t stop there. A number of their executives and employees also stepped-up to support the hospice care center with individual gifts.”

Designed in a semi-circle to avoid an institutional feel, features include 10 patient suites with patios, a comfortable family lounge and kitchen, children’s play area, and serenity garden and chapel for quiet reflection. The center allows unrestricted visiting hours, and pet visitors are also welcome.

A team of dedicated, specialty-trained nurses, physicians, chaplain counselors, social workers, personal care aides, and volunteers provide professional services meeting end-of-life needs of body and spirit.

Kay Williams, director of Lourdes Hospice and Home Care, remembers special moments in serving over 275 patients since the center opened. “We were able to grant a 13-year-old cancer patient’s wish to see the movie Pitch Perfect 2. Her condition kept her from going to the theater, so the movie studio arranged a screening here in our family lounge. Later, we all honored her request that we wear yellow to her funeral. Yellow is the color representing childhood cancer awareness.”

Ms. Williams also recalls, “The first time I saw a large family make use of the various areas of the center, I knew we had gotten the design right. They had room to move between groups as each dealt with the impending loss of their family member. Everyone copes in his or her own way. What a blessing to have space to allow for it.”

Williams and Diane Davis, president of the Lourdes Foundation, stress their gratitude for the generosity of donors providing for needs of others at their most vulnerable.

Grinnell highlights Paducah Bank’s various contributions to Lourdes’ mission.

“Paducah Bank has historically been a strong supporter of Lourdes’ mission to improve the health of our communities,” he says. “They have been key supporters of the Lourdes Golf Outing and Mardi Gras fundraisers for many years. In addition to the financial resources given by the bank, they also provide intellectual capital through their executive presence serving on the Lourdes board of directors, helping to provide the strategic direction of our organization. Lourdes is truly blessed to have support, both financial and intellectual, from Paducah Bank.”

A Newly Designed Center for the Delivery of Quality Care: Lourdes in Case of Emergency

The beginning of 2016 saw the open house, ribbon cutting, and blessing of Lourdes’ renovated and expanded Emergency Department. Designed with the patient in mind and with the objective of saving time and ultimately lives, the new Emergency Department is fast, flexible, and mobile allowing adaptability to meet any situation. It is ideally positioned for quick access to the cardiac catheterization lab, operating room, magnetic resonance imaging (MRI), computerized tomography (CT) scan, and the intensive care unit.

“Our Emergency Department team has redesigned care to create the shortest wait times, optimize the patient experience, and recruit the best and brightest professionals in emergency medicine,” said Steven Grinnell, Regional CEO & SVP of Mercy Health and President & CEO of Lourdes. “With double the square footage, this new Emergency Department has been designed around the patients’ needs. The new patient flow includes rapid medical exam rooms to reduce time spent in the waiting room, specialized care for behavioral health, advanced intervention for chemical accidents, immediate chest pain intervention and expert care from our team.”