At The Paducah Bank and Trust Company, we practice customer satisfaction every day. We try very hard to become experts in our field. It takes practice and a dedication to hard work to become the very best in your field of endeavor.
Loans, checking and savings accounts, ATM access, Internet banking, investment services, and special bank services are the foundation of our financial institution. But our express delivery of those products and our attention to customers’ needs is the philosophy that sets us apart from the rest.
Each morning of every work day, Paducah Bank staff members gather in groups, cheer each other on, share personal experiences, and build a network of professional support for each other—and that translates into exceptional customer service for you. It is this philosophy that elevates us from mere ordertakers to customer satisfaction experts.
The Paducah Bank and Trust Company opened its doors to the Paducah community more than 50 years ago. Today, Paducah Bank is the only remaining locally owned bank in Paducah/McCracken County.
At a time when community banks are losing market share through disintermediation and decisions to sell to out-of-state national bank franchises, Paducah Bank has made a commitment to the people of Paducah and McCracken County to remain independent. The employee group is the largest shareholder group in the bank, and 95% of our shareholders reside in McCracken County. With our dedication to serving the local community and our decision to remain locally owned, the bank has prospered, particularly over the past 10 years, and we have shared that success with the community.
Our bank is also one of the community’s most active and involved financial partners. Paducah Bank and our employees donate significantly to community organizations each year. In 2002, employees donated $45,000 to the local United Way campaign which distributes much-needed financial assistance to more than 14 charitable organizations. In addition, the bank presented a total of $200,000 to the Community Foundation. We also partner with the Museum of the American Quilter’s Society each fall to host the Arts in Action Festival. And, the bank has made meaningful contributions to Paducah Community College, the Challenger Learning Center, the Four Rivers Center for the Performing Arts, and the Market House Theater. The employees of Paducah Bank also give of themselves by volunteering their time and energy to a wide range of charitable and service organizations.
For these reasons and many others, the Paducah Chamber of Commerce named The Paducah Bank and Trust Company as the 2003 Chamber Business of the Year. The award was presented at the Chamber’s annual meeting earlier this year.
“It’s always nice to be recognized,” commented Wally Bateman, Paducah Bank president. “But it’s especially gratifying to have your peers honor you in this way. It’s a testament to our philosophy that a company should always do more than is expected, make a difference, and improve the community in which it operates. That’s a motto we adhere to every day we do business with every customer we encounter.”