Craig Felker, Paducah Bank’s Assistant Vice President and Director of Client Experiences, will be a presenter at the 2022 Future Branches Conference in Boston, Massachusetts in July. Craig is one of more than 50 presenters from across the country who will bring their institution’s unique and creative ways for preparing and engaging banking staff for the future. Craig’s session is titled Case Study Remix: WILD Leadership; Creating a client first experience culture empowered to lead wildly.
“We’re so happy that Craig will take the Paducah Bank client experience story to bank and credit union representatives from around the nation,” said Paducah Bank CEO Mardie Herndon. “Craig is a creative storyteller and has been instrumental at Paducah Bank in charting our course to develop a customer experience that truly brings the wow. Craig has more than 20 years of experience in team building and sales.”
Future Branches is a two-day networking event designed to explore how financial institutions are capitalizing on their physical spaces by revamping technology, revitalizing front line associates, and reimagining branch processes to meet the ever-changing demands of customers. Financial institutions, like Paducah Bank, are transforming their branches from transaction hubs to spaces where customers can go for education, complex banking issues, and especially where they can purchase new banking products.
Paducah Bank is an award-winning, locally owned bank with banking centers in six locations in Paducah and Louisville and employs more than 140 people. Paducah Bank was named as the #1 Best Place to Work in Kentucky among medium-sized companies and was chosen by the Wall Street Journal as one of the nation’s Top 15 Small Workplaces. It was named Best Bank in the Paducah Sun Readers’ Choice Awards from 2012-2021 and won the Louisville Mayor's Worksite Wellness Award numerous times. In 2019, Paducah Bank won the Governor’s Service Award. Earlier this year the bank was presented with the Governor’s Award for the Arts for their support of local arts and culture initiatives.