“We are excited to share the new debit card,” said Marketing Director Susan Guess. “For the first time, the card is designed in a vertical format and all of the customer information is printed on the back. This card also gives the customer a contactless option for payment with a simple tap near the merchant’s terminal. There is no need for you or your card to touch anything. If customers prefer, or if contactless payment is not available with a merchant, they can still insert or swipe their card.”
Guess said customers will receive the updated card in the mail near the time that their current debit card expires.
For those who haven’t used contactless credit or debit card, it’s easy. Whether you’re using VISA® or MASTERCARD,® contactless payments work the same way. Here’s how to use a contactless credit or debit card.
Look for the contactless symbol. The four curved lines should appear on your card and the merchant’s terminal.
When prompted, hold the card within one to two inches of the contactless symbol.
If your purchase is approved, you’ll receive confirmation—typically a beep, green light or check mark on the merchant’s terminal. Once you know how to use contactless credit and debit cards, it takes just a few seconds to complete the payment process.
There are also a few important things to do when you receive you card. Always review your card for accuracy. If it not correct, please call us at 270.575.5700. Sign the back of the card immediately. Handle your card carefully. If your card is damaged, it may be rejected or retained. Protect your Personal Identification Number (PIN).
To report a lost or stolen card, call 800.575.5705. We also have a tool to make it easy to protect your card if you misplace your card. With just a click or two, you can turn "off" their cards through their mobile banking app or online banking. This gives you time to try to locate your card without any risk to your bank balance.
- To deactivate your card using your smartphone, you'll need to download the latest Paducah Bank mobile app.
- In online banking, find the link “Card Management” in the top-right corner that allows you to manage the off/on feature on your cards.
- Use the same app or online link to turn your card back on.
- Our Personal Bankers can see your card’s status and help you turn your card on or off if you need help.
Do you make pre-authorized electronic payments through your debit card? There's no need to worry. Those payments will go through as normal even if the card is turned off.