Paducah Bank President Mardie Herndon says three Paducah Bank customers have received attempted identity theft phone calls. “In each case, the caller mispronounced the customer’s name and also provided four digits from a debit card that were inaccurate. We want all of our customers to be reminded that the bank will never call customers on the phone to verify any account information. If someone receives one of these calls, the best course of action is to hang up immediately an...d notify the bank.”
Apparently, one caller told the customer that he was calling about fraud protection. The other caller stated he was calling from the Paducah Bank fraud department. In both cases, the callers used the customer’s first and last name, but pronounced them incorrectly. The callers asked the customers to verify transactions.
"These kinds of attempted identity theft calls can be easily misconstrued by unsuspecting customers, which is why we want to make this public announcement to alert our customers,” added Herndon. “Paducah Bank has information on identity theft available to our customers on our website. We encourage you to navigate to our "Learn" tab, then "Protection" and "Identity Theft and Fraud" to access details on how to avoid identity theft and fraud. We are taking steps to learn more about these recent calls. In the meantime, we want all Paducah Bank customers to be aware of the current situation.”