All Commercial Relationship Managers are Brand Ambassadors and seek opportunities to win business for Paducah Bank by expanding existing relationships and establishing new ones. Each is expected to provide outstanding customer service to our clients by offering solutions to match the customer’s needs, understanding that these interactions should foster relationships that are meaningful and lifelong. Each CRM should serve as product knowledge experts for both loans and deposits and should have a keen understanding of all Treasury Management services offered by the Bank. Each CRM should possess the technical / analytical skills necessary to underwrite complex business transactions as they are responsible for managing larger relationships that carry high degrees of risk. Each CRM should have a good working relationship with other departments within the bank and collaborate regularly with our teammates in Treasury Management, Wealth Management, Secondary Market and Consumer.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
#1 Prospecting for new business. This involves identifying businesses that do not currently bank with Paducah Bank, researching to find out as much information about the prospect as possible by looking at things such as UCC filings with the KY SOS, internet, asking teammates, and establishing a timeline for calling on the prospect. This also involves building relationships with centers of influence, such as local business groups, accounting firms, law firms and other organizations that represent business interests in the Louisville market who can be referral sources for banking prospects.
#2 Manage, retain, and grow existing relationships. This involves gathering and analyzing financial information, underwriting new requests, and reviewing relationships to identify opportunities for additional business.
#3 Collaboration with other teammates in Treasury Management, Wealth Management, Residential Mortgage, and Consumer should be developed to expand existing relationships and identifying new ones.
#4 Community involvement. The CRM is encouraged to serve the community by serving on outside Boards, volunteering to help non-profit agencies and involvement in worthwhile community sponsored events.