WOW BANKER
The Paducah Bank & Trust Company, the premier provider of financial resources in Paducah and McCracken County, is currently accepting applications for the full-time position of WOW Banker. As the only locally owned community bank in Paducah, Paducah Bank offers an ideal climate for the individual who values a strong service ethic and a culture of intention and engagement.
General Summary/Purpose
This position serves in a support/service role for external customers. This employee will primarily be responsible for answering calls and taking care of customer needs in a timely, caring and efficient manner.
Key Duties and Responsibilities
Answer all inbound calls, assisting each caller as needed. Duties may include answering internet banking questions, troubleshooting and password resets. Provide account balances as requested in addition to other specific account information such as specific checks clearing, deposited items, etc. Assist with check orders, phone transfers, stop payments, quoting of Certificate of Deposit rates, etc. Provide support and assistance for all debit card related needs such as card reorder, card cancellation, request to raise daily limits, etc. Process all incoming mail deposits and produce receipts as requested. Additional duties will be assigned as time and call volume permits.
Qualifications
Maurie McGarvey, SPHR, SHRM-SCP, CPC, ELI-MP
Senior Vice President/Human Resources Director
The Paducah Bank & Trust Company
P.O. Box 2600
Paducah, KY 42002-2600
In compliance with Federal and State equal employment opportunity laws, qualified applicants are considered for all positions without regard to race, color, religion, sex, national origin, age, veteran status, sexual orientation, familial status, physical or mental disability or citizenship status.
PERSONAL BANKER/TELLER
The Paducah Bank & Trust Company, the premier provider of financial resources in Paducah and McCracken County, is currently accepting applications for the full-time position of Personal Banker/Teller at the Strawberry Hill branch location and the part-time positions of Personal Banker/Teller at the Mid-City, Lone Oak, and Strawberry Hill branch locations. As the only locally owned community bank in Paducah, Paducah Bank offers an ideal climate for the individual who values a strong service ethic and a culture of intention and engagement.
General Summary/Purpose
Act as the point of sales and service for the delivery of bank products and services. Provide customer with personal attention and service.
Key Duties and Responsibilities
1. Provide a full range of banking services to customers, with emphasis on customer service and financial counseling. Provide customers with information on deposit accounts, rates, service charges, restrictions and other relevant information.
2. Ensure complete and efficient customer service by answering customer questions and resolving customer complaints and inquiries regarding a variety of issues and requests related to account balances, monthly statements, check holds and overdrafts.
3. Receive and pay out monies, and maintain accurate records of all transactions.
4. Approve the cashing of checks and withdrawal of funds from accounts.
5. Accept checking and savings deposits and withdrawals, accepts loan, credit card and utility payments and issues money orders, cashiers' and travelers' checks and redeems savings bonds.
6. Maintain prescribed security controls to protect the bank against criminal and fraudulent operations and unnecessary risk or exposure.
7. Prepare daily settlements of teller cash transactions.
8. Keep informed of changes in bank services or procedures.
9. Perform other duties as assigned.
Qualifications
1. A self-starter who proactively pursues building relationships with customers.
2. Superior communication skills to clearly and effectively convey information to customers. Strong listening skills.
3. Enthusiastic and friendly with a strongly positive attitude.
4. A conscientious decision maker who enjoys being a member of a team.
5. Technically proficient with the desire to be cross/trained on a variety of functions.
6. Organizational abilities to handle multiple projects at one time.
Maurie McGarvey, SPHR, SHRM-SCP, CPC, ELI-MP
Senior Vice President/Human Resources Director
The Paducah Bank & Trust Company
P.O. Box 2600
Paducah, KY 42002-2600
In compliance with Federal and State equal employment opportunity laws, qualified applicants are considered for all positions without regard to race, color, religion, sex, national origin, age, veteran status, sexual orientation, familial status, physical or mental disability or citizenship status.