UPDATE: If you receive ANY call from Paducah Bank regarding fraud, tell them you will call us directly. Hang up and call 270.575.5700. Even if the call you receive, shows that in the caller ID, still hang up and call us yourself.

We were alerted that people in and around our communities are receiving phone calls from the bank’s phone number (270.575.5700). When the customer answers, the person identifies themselves as someone representing Paducah Bank. He tells them that there were fraudulent charges on their account and asks them to change their online password and then to provide him with their log-in credentials. Upon receiving this information, he has access to their account. He also asks them not to call the bank directly.
 
This is a SCAM. He is trying to trick you into sharing valuable personal information so it can be used in fraudulent activity or sold illegally. Caller ID lets consumers avoid unwanted phone calls by displaying caller names and phone numbers, but the caller ID feature is sometimes manipulated by spoofers who masquerade as representatives of banks, creditors, insurance companies, or even the government.
 
You may not be able to tell right away if an incoming call is spoofed. Be careful about responding to any request for personal identifying information.

• Never give out personal information such as account numbers, Social Security numbers, mother's maiden names, passwords or other identifying information in response to unexpected calls or if you are at all suspicious.
• Don’t be pressured into giving personal information.
• If you get an inquiry from someone who says they are with Paducah Bank seeking personal information, hang up and call us directly.

Total Identity Monitoring® and Fully Managed Resolution Services is available to WOW! Perks and WOW! Perks with Interest customers.